Refund policy

At Silvia BD, we want you to love your purchase. If you're not satisfied, here's our policy:

Returns: We accept returns within 3 days of delivery. Items must be unused, unworn, and in original condition with tags attached.

Refund Timeline: Once we receive and inspect the returned item, refunds will be processed within 7-10 working days to your original payment method.

Non-returnable items: Sale items, customized products, and items damaged due to customer misuse are not eligible for return.

To initiate a return, contact us via chat or email with your order number.

Business Name: Silvia BD
Address: Keraniganj, Dhaka, Bangladesh
Trade License: 20262613811013686